Notice:
All lace parts are hand-tied.
If you grab the lace to adjust the wig, the hair on the lace may not resist the force, causing some hair
to fall out and potentially tearing the lace. So when you wear or adjust wig, please hold the track not the lace
part
Additionally, our lace is made from high-quality materials, so excessive force or improper handling can
lead to possible damage or tearing.
1. Default Wig Cap Sizes:
Our 6*4 & 9*6wear go wig caps are all medium size---22.5inch (also suitable for 22-23inch heads).
Our 3D dome cap is the most breathable, elastic, and snug-fitting wig cap.
It includes an elastic band and multiple hook positions, allowing you to adjust it for the perfect fit
according to your needs.
2. Wig Cap Size Customization:
If the default cap size doesn’t fit you, we also offer customization services for sizes ranging from
19.5 inches to 24.5 inches.
3. Measurement Guide:
Here are the detailed size measurements of our 6*4 and 9*6 wig caps.
Notice:
Please note that the measurements are for reference only. There might be slight variations due to different
measuring methods or tools. The actual measurement results should be considered.
Below is a reference guide for correct measurement methods:
If you received your wig and think it looks too thin, or that the density seems off, don’t worry!
1. Reason:
Girl because we silk press your wig before we ship it out! Also due to packaging size limitations, we have to
fold the wig and place it in a bag for shipping. After a long period of transportation, the wig may not appear
in its best condition.
2. Ways to revive your wig volume:
We have some tips to revive your wig's volume! Check out the image below.
Notice:
Our wigs are made according to the actual density and weight specifications, and we have multiple inspection
processes during production to ensure the wig is in its best condition.
We utilize high-quality, melting-friendly lace for our wigs, offering two main types: Transparent Lace and HD
Lace.
1. Transparent Lace:
While slightly less invisible than HD lace, is exceptionally durable and also melting-friendly.
2. HD Lace:
Crafted from a thinner and softer material, provides a natural appearance across various skin tones.
Please note the following care instructions:
· Always hold the wig cap (not the lace) gently when adjusting the wig.
· Use heat tools at temperatures below 150°C-180℃/302°F-356℉ and apply a
heat-protecting spray or lotion beforehand.
· Wash lace gently with a soft brush.
All our wig are all 100% human hair, once leave out the nutrition of body, they will trurn dry and tangle
easily,
1. Washing and Care Instructions:
· Detangle the wig before washing
· Use lukewarm water mixed with a mild sulfate-free shampoo.
· Soak and wash gently by swishing around; avoid rubbing or twisting.
· Rinse thoroughly and condition: apply conditioner from mid-lengths to ends, avoiding the roots.
· Apply oil when the hair stops dripping, then allow it to dry naturally.
· Style with care: use a wide-tooth comb, minimize heat styling, and always use a heat protectant.
2. Additional Points to Consider:
· Frequency of Washing: Depending on usage, wigs may need washing every 7-10
wears to maintain freshness.
· Storage: Store wigs properly on a wig stand or in a breathable bag to prevent
tangling and maintain shape.
· Professional Care: Consider professional wig care services for deep
conditioning and styling maintenance periodically.
If you're experiencing shedding with your wig or have concerns before purchasing, we've consulted professional
stylists to identify common causes and effective solutions. Below are some reasons for wig shedding along with
remedies. If your issue persists, please don't hesitate to reach out to our dedicated customer service
team:service@bgmgirl.com
1. Shedding in the Lace Area: If shedding occurs in the lace due to knotting,
you can detangle the hair effectively by following these steps:
a. Comb Gently: Work through the wig in small sections, hold the roots by your
hand to support and gently comb your hair, little by little, start from the ends and gradually move towards
the roots to avoid tangling.
b. Use a Wide-Tooth Comb: Opt for a wide-tooth comb to minimize damage and
reduce the risk of breaking the fibers.
c. Light Detangling: For minor knots, apply a small amount of water and oil to
make detangling easier.
2. Shedding After Washing: Improper washing methods can cause shedding. Here's
how to avoid it:
a. Before washing, pls gently comb through the hair, holding the roots for support . If there are any tangles,
carefully and slowly detangle them before wetting it to prevent tangling or matting.
b. When washing, rinse the hair in the direction of the water flow and avoid rubbing it, as rubbing can cause
tangling. Avoid rubbing the lace or hairline, as these can lead to hair loss and lace unraveling.
c. Make sure to thoroughly wet all layers of the hair, not just the surface, for a deep clean.
d. After washing,lay it flat to dry. Do not hang it to dry to prevent the hair cap from deforming.
Attention: When detangling wet hair, make sure to blow-dry the wig cap and roots
first, especially for curly wigs, as brushing wet curls may lead to shedding.
3. Shedding Due to Lack of Moisture:
Recouse: Usually, hair once collected from donors will be dry easily if it can't
continue getting nutrition,and the cuticles can become misaligned. After that it will be shed or tangled if
we can't continue to deep condition these hair with conditioners in our daily life.(PS:"for color wig" Color
hair is dyed and will become more prone to drying than normal untreated natural black wigs.).
a. Maintain Moisture: It is important to use appropriate products to help
maintain moisture and keep it in good condition. With proper care, hair can last anywhere from 6 to 12
months or even longer.
b. Essential oils: We use essential oils on the wigs before shipping to keep the
hair hydrated and shiny. You can also add essential oils after washing, the best time is when the dripping
stops. This will help lock in moisture and add a silky texture, which will make the hair smoother and less
prone to tangling and shedding.
c. Product Recommendations: Hair oil, Conditioner, and silicone-free &
sulfate-free shampoo will all help in caring for wig. Regular care is essential to maintain the hair’s
condition. We recommend using a sulfate-free, silicone-free shampoo followed by a good conditioner. Adding
oil to the hair once it stops dripping can also help lock in moisture and add a silky texture, which will
make the hair smoother and less prone to tangling and shedding.
Attention: Avoid sulfate shampoos, as they dry out the hair and strip it of
moisture.
4. Shedding from Pulling on Lace:
a. When wearing or adjusting your wig, avoid grabbing the hair directly attached to the lace, as this can cause
serious damage to the lace.
b. A friendly tip: If you see TikTokers pulling on the lace in their videos, it's just for demonstration
purposes to give viewers a clearer view. Their movements are very gentle, but for everyday use, it's best to
hold the wig cap with both hands when putting on or adjusting the wig to protect the lace and extend its
lifespan.
5. Shedding Due to Product Buildup on Lace:
Recouse: If foundation, glue, or other products are not properly cleaned after
use, they can clog the lace and lead to hair shedding. Regular cleaning is essential to keep the lace clear
and maintain the wig's quality. We would like to emphasize the importance of caring for the lace to maintain
its quality and durability. Regular cleaning is essential to prevent product build-up, which can block the
lace hole. Handing the lace carefully will also help minimize any potential shedding.
Washinig tips: To ensure the longevity and quality of your wig, please keep the
following care tips in mind:
· Avoid Pulling on the Lace: The hair on the lace is hand-tied. Pulling forcefully can cause the hair in that
area to fall out.
· Pre-Wash Preparation: Before washing, gently detangle the wig, holding the base to provide support. If you
encounter any tangles, carefully and slowly work them out.
· Washing Instructions: When rinsing the lace area, avoid using high water pressure. Instead, place the wig in
water and gently swish it around to reduce stress on the lace hairs.
· After washing the lace area, avoid rubbing or tugging with a towel. Lightly press a towel to absorb excess
water, then let the wig air dry in a well-ventilated space.
Tips: To get a more beautiful look, you can try re-part the hair. If necessary,
you can try to cover it with waterproof mascara.
6. Hair Wefts Shedding:
Our hair wefts are double-stitched and reinforced at both ends to prevent shedding. If you experience shedding,
check for any openings in the weft and take preventive measures to avoid further issues.
Notice: It's normal to experience minimal shedding when you receive your wig.
During the wig-making process, some loose hairs may float on the wig surface, which is also normal. You can
gently shake or use your fingers to remove any excess loose hairs.
When you open the package, you may notice a slight odor coming from the plastic bag. This is due to the long
shipping time and sealed packaging, which can cause high temperatures and condensation inside the package,
making the odor more noticeable.
Ventilating the wig will help dissipate the smell effectively. For customers who are sensitive to odors, washing
the hair can also help remove the smell.
Notice:
Rest assured,our wigs are made from 100% human hair, free from any additives or potentially harmful fragrances,
ensuring the hair remains natural and healthy during use.
1. Standard Wig Sizes and Quality Assurance:
All our wig sizes are crafted according to standard measurements. Before shipment, each wig undergoes rigorous
checks to ensure you receive a top-quality product.
Due to different curl patterns and curves, the visual length may vary. You can measure hair length using the
following method:
2. Lace Section Short Pieces:
The hair used on the lace is actually longer than the overall wig because it needs to be folded and hand-knotted
onto the lace. This may cause some shorter strands to protrude slightly.
However, there's no need to worry. You can gently use a hot comb or wax stick to smooth any protruding hairs and
ensure the lace lays flat for a comfortable fit.
1. Enhanced Convenience:
To simplify and expedite the wearing process for our customers, we have upgraded our Wear Go wigs with
pre-bleached knots.
Before finalizing the styling, we conducted extensive testing and incorporated customer feedback to achieve the
optimal pre-bleached knot effect. This ensures the most natural appearance while minimizing hair damage and
extending the wig's lifespan.
Customers can rest assured there's no concern about hair shedding, as it combines invisibility with longevity.
2. Natural Appearance with Minimal Impact:
Our pre-bleached knots strike a balance, ensuring they are both natural-looking and gentle on the hair
structure.
3. Adjustment Tips:
If you find the bleaching effect too noticeable for your liking, you can lightly apply foundation or waterproof
black mascara to tone it down.
1. Highlight Color Variation:
Since our highlight hair extensions are hand-dyed by professional stylists, there may be slight variations in
color. These differences are a natural result of the manual dyeing process. However, we strive to ensure that
each highlight hair extension closely matches the promotional images.
2. Solid Color Hair Variation:
For solid color hair extensions, you might notice that the actual product color may differ from the main images
or videos.
Color variation issues can be caused by several factors:
· Different Lighting Conditions: We have taken representative photos of our hair extensions under various
lighting conditions to show how they appear in natural light, indoor lighting, and fluorescent lighting. For
example:
3. Optimization and Reference
These color variations are normal. To help you make a more informed choice, we already include more photos in
our main images and product details page, showing the hair extensions under different lighting conditions.
If you have any concerns about color variations, please feel free to contact our customer service team. We are
here to assist you. PS:The color and appearance of the wig may vary depending on the device used for viewing or
photography.